BPO / BPS + Agentic AI
We don’t provide agents.
We operate business processes.
We design and operate critical processes by integrating human talent with advanced AI technology, achieving efficiency, quality and scalability.
Trusted by +30 innovative companies to build their teams.
SERVICES INCLUDED
Designed to support every stage of your growth.
Business process operations designed to scale.
Operational excellence through specialized teams and structured processes.
Customer Care
Experiences that strengthen trust and brand value.
Customer Support / Customer Service
Specialized support for a consistent and scalable customer experience.
Back Office
The operational backbone that drives efficiency and control.
Business process operations designed to scale.
Operational excellence through specialized teams and structured processes.
Customer Care
Experiences that strengthen trust and brand value.
Customer Support / Customer Service
Specialized support for a consistent and scalable customer experience.
Back Office
The operational backbone that drives efficiency and control.
Sales Operations
Teams focused on accelerating growth and business outcomes.
Collections
Processes designed to protect revenue and strengthen financial stability.
Help Desk / Technical Support
Reliable support to ensure continuity and performance.
24/7 Operations
Continuous coverage for businesses that require around-the-clock availability.
Sales Operations
Teams focused on accelerating growth and business outcomes.
Collections
Processes designed to protect revenue and strengthen financial stability.
Help Desk / Technical Support
Reliable support to ensure continuity and performance.
24/7 Operations
Continuous coverage for businesses that require around-the-clock availability.
Critical Operations
Specialized execution for mission-critical business functions.
Specialized Talent Operations
Expert professionals for technical and strategic challenges.
Agentic AI Integration
Applied intelligence to optimize execution and decision-making.
Critical Operations
Specialized execution for mission-critical business functions.
Specialized Talent Operations
Expert professionals for technical and strategic challenges.
Agentic AI Integration
Applied intelligence to optimize execution and decision-making.
14
Days to Onboard
$0
Incorporation Costs
100%
Compliance (Payroll, UGPP, Ministry of Labor)
Of qualified professionals
Expand your operation to Colombia.
- A single provider for the critical functions of your operation
- Complete setup in Colombia in 30 - 60 days
- Operational cost reduction of up to 40 - 60%
- 24/7 operation with Human + AI teams ready to scale
Expand your operation to Colombia in 45 days, replace multiple providers with just one, and operate with AI-empowered human talent from day one.
Ready to operate better, reduce costs, and grow without complications?
Who are we building Orkest for?
We partner with companies like yours.
Companies looking to outsource business processes
Operations that need to scale fast
Teams ready to integrate AI into their workflows
Businesses requiring round-the-clock operations
From USD $1,500 per agent per month
Price varies based on operation type, shift, and specialization level required.
Human + AI >
24/7 operations >
Scalable from day one
• Outsource your operation | Design your operating model
success stories
What your operation looks like with Orkest
Our clients’ growth speaks for itself. Explore the challenges we overcame together and how we structured their seamless expansion.
ORIGAMI
3x Faster Time-to-Hire
100% Alignment Between Role and Business Needs
Revenue-Generating Impact from Month One
ESIC
40% Faster Productivity Ramp-Up
95% Talent Selection Accuracy
Stronger Capabilities to Support Growth and Innovation
GLT
4 → 1 Operating Model
60% Reduction in Administrative Burden
Greater Scalability and Operational Control
HYPERCUBES
50% Reduction in Operational Workload
One Integrated Management Structure
Improved Visibility Across Critical Business Functions
FRUGA
100% Financial Visibility
45% Reduction in Administrative Effort
Complete Confidence in Financial Reporting
Frequently Asked Questions
What every Founder needs to know before taking the leap.
Find here everything you need to know about contracts, payroll and the EOR model in Colombia to take the next step.
Do I need to set up a company in Colombia to work with Orkest?
No. Through our EOR (Employer of Record) model, you can hire talent in Colombia without a local legal entity. We assume full legal and labor responsibility.
How long does it take to get started?
Full setup takes between 30 and 60 days depending on the size and complexity of your operation. In simpler cases, teams can be operational in under 45 days.
Can I hire just one service, or do I need the full package?
You can start with the service you need most today. Our model is modular, add services as you grow without changing providers.
What if I need to scale quickly?
Our model is built to scale with you. You have a dedicated KAM who coordinates all workstreams and can activate new resources in real time.
Do you work with companies outside Colombia?
Yes. Most of our clients are international companies primarily from the United States, that want to operate in Colombia without establishing a local entity.
How does pricing work?
Published prices are base reference rates. The final cost depends on the size of your operation and the services you need.